Terms and Conditions

These terms of trade apply to all contracts for the supply of goods and services (“jewellery”) made by Jewel Beetle and the person purchasing the goods and services. Any amendment or alteration must be agreed in writing.

Jewel Beetle is a member of the Jewellers and Watchmakers Association of New Zealand and the Goldsmith Guild of New Zealand.


Ordering and Availability
All dollar amounts shown on this website are in New Zealand dollars. If an item is in stock, we endeavour to ship it to you within 2-4 working days.However, some items are made to order especially for you. It may take up to four weeks to complete an order. For any enquiries regarding delivery time please do not hesitate to contact us info@jewelbeetle.co.nz
All our jewellery is handcrafted in our Nelson workshop. Most items are usually in stock and will generally ship within 2-4 working days, except rings due to sizing.

Payment
We accept most major credit cards via our paypal payment gateway. Direct credit by internet banking is available for New Zealand customers please contact us for our bank details. Sorry we do not accept personal cheques.

Refunds
Please choose carefully as we do not offer a refund simply because you have changed your mind. We believe that we accurately describe the products in our online store and that the photos of our individual pieces of jewellery display the colour with a reasonable degree of accuracy. However, the colour that you see on your computer screen depends on a number of factors including the colour quality of the computer screen that you are using. Also, our stones and pearls may reflect different colours depending on the light.
As we use natural stones and pearls in our jewellery you need to be aware that there may be some colour variations within the stones and pearls and that some will have natural inclusion. Any inclusions are not flaws and in many cases these are evidence that the stones / pearls are not man-made. We believe that inclusions enhance the natural beauty of our products. Diamonds off course are an exception to this.
You should also be aware that our jewellery is hand made and therefore you should expect variations that are inherent in jewellery that is not mass-produced. Again, we believe that such variations enhance the natural beauty of our jewellery. As our jewellery is handmade there will be individual variations within similar pieces, which in turn make every piece unique.
When you receive your purchase and you believe that it is significantly different to that described in our online store or that it is faulty, we ask that you advise us within 5 days of having received your purchase.

Product quality
Your satisfaction is important to us, and we endeavour to produce the best jewellery we can, of the best quality materials and workmanship.In the unlikely event of a product being faulty please contact us within 5 days of having received your purchase. On return of the jewellery with our receipt/invoice enclosed, we will repair or replace it, and reimburse your postal charges. You will not be charged postage a second time for the replacement jewellery.
If you are returning faulty goods, please note that the risk in transit is yours until we receive the goods. Please make sure you send any returns insured and “signature required”, or we will not be held responsible for any loss incurred.

Website Conditions of Use
This Website is available only for your personal use and Jewel Beetle has the right to change or discontinue any feature. You must not copy, reproduce, republish, frame, post, upload, distribute, transmit or modify in any way all or any part of the material contained on this Website without the prior written approval of Jewel Beetle. This Website may contain links to other sites independently maintained by others. As Jewel Beetle does not control these other sites, we cannot be responsible for the content or accuracy of the information or other material on these hyperlinked sites or do we make any recommendation or give any endorsement or approval of any products or services contained in those sites .