Ordering on Jewel Beetle is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information or online banking to pay by direct credit. You may also order via email or over the phone by calling +0064 (0)3 5480487

Yes, all of our jewellery is designed and created in our workshop located on Bridge street in Nelson. Everything you see available from our online store is handmade by either Allison or Yvon. There are a few exceptions like chains and some jewellery findings like earring scrolls (butterflies) and cufflink mechanisms. We also don’t cut our own gemstones, for example our greenstone (Jade) is carved by our favourite carver on the West Coast, NZ.

Yes, it is safe to order on Jewelbeetle.co.nz. We use Shopify as our online merchant. Shopify Ecommerce platform is used by over 1,000,000 businesses in 175 different countries using the latest in industry-standard encryption technologies when transferring and receiving customer data.

At Jewel Beetle we are happy to make any items you have seen regardless whether they are in stock or out of stock. If you have seen a piece of jewellery on our gallery or online that it out of stock please contact us for a quote. We can make any Jewel Beetle design from any of our past collections, please make an enquiry.

At Jewel Beetle we have a very high standard of manufacture and check each item before it leaves the workshop, however in the unlikely event of a workmanship defect we offer a lifetime guarantee. However, this does not cover normal wear and tear.

Jewel Beetle currently accepts most major credit cards with the exception of American Express. Payments can also be made online by direct credit and cash in-store only. We also have Jewel Beetle gift vouchers available and they can be used for purchases but not repairs.

Yes gift wrapping is available on request, there will be an option on checkout to request free gift wrapping along with an option for as personal message.

Yes we have two types of Gift Vouchers, an online gift vouchers which can only be used in our online store, or physical vouchers that we can post withing NZ only. These vouchers are for in store or online use. You can find gift vouchers in our "SHOP" section.

At Jewel Beetle, we are happy to offer an exchange or refund* on your jewellery if you are not entirely happy with your purchase. We do not however refund items that are custom made, or from Sale or Clearance.

Custom made jewellery is only accepted for sizing and minor modifications should they be possible. Please contact us and we will do our best to come to a satisfactory arrangement.

To be eligible for a refund we require you to:

Contact us (info@jewelbeetle.co.nz) within 21 days of receipt of goods.
Jewellery must be returned unworn and in its original packaging
Refunds will be made once jewellery has been received back in our workshop minus postage cost unless otherwise arranged with Jewel Beetle.
Exchanges will be sent out immediately upon return of jewellery if stock is available. Postage will be at customer’s expense unless otherwise agreed by Jewel Beetle
Safety of returned jewellery is at the customers risk until they have been received by Jewel Beetle. We strongly suggest a tracked courier service is used.
When labelling the parcel please do not write “Jewel” or “Jewellery” anywhere on the package.
Please address parcels to: J Beetle, 56 Bridge Street, Nelson 7010 (T: 03-5480487)


At Jewel Beetle we have a very high standard of manufacture and check each item before it leaves the workshop, however in the unlikely event of a workmanship defect we offer a lifetime guarantee. Please contact us soon as possible, we will endeavour to replace or repair the item for you. Our guarantee does not cover any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow our instructions, misuse, or any alteration or repair of the Goods not authorized by us.

We shall not be liable under warranty for chains that are supplied with pendants as we do not manufacture these. If our supplier deems the chain to be faulty, we will however repair or replace them.

We believe that we accurately describe the products in our online store and that the photos of our individual pieces of jewellery display the colour with a reasonable degree of accuracy. However, our jewellery is handmade and slight differences may occur on some items due to the nature of our handmade manufacturing process. Also, the colour that you see on your computer screen depends on a number of factors including the colour quality of the computer screen that you are using. Also, our stones and pearls may reflect different colours depending on the light.

As we use natural stones and pearls in our jewellery you need to be aware that there may be some colour variations within the stones and pearls and that some will have natural inclusion. Any inclusions are not flaws and in many cases these are evidence that the stones / pearls are not man-made. We believe that inclusions enhance the natural beauty of our products. Diamonds of course are an exception to this.

If you receive your purchase and you believe that it is significantly different to that described in our online store or that it is faulty, we ask that you advise us within 7 days of having received your purchase info@jewelbeetle.co.nz
In the case of any dispute the Consumer Guarantees Act will apply.

Ring Resizing
Please ensure you have supplied us with an accurate ring size.
If you purchase a ring online and it does not fit, in most circumstances we are happy to resize for the first time, free of charge.

Some ring resizing is either not possible due to design constraints or the process requires extra care due to fragile gemstones/pearls or a large increase in sizes. In these circumstances ring sizing may incur a small charge. Will will advise of this before proceeding.

If in doubt, please contact us for advice on how to accurately measure your finger.

Free Lifetime Maintenance
If you reside in Nelson please feel free to pop into the store for a complimentary free clean and polish of your Jewel Beetle item of jewellery. Items are accepted by post however there will be a courier charge for return postage.

If you purchase a ring online and it does not fit, in most circumstances we are happy to resize for the first time, free of charge. Please ensure you have supplied us with an accurate ring size.
Some ring resizing is either not possible due to design constraints or the process requires extra care due to fragile gemstones/pearls or a large increase in sizes. In these circumstances ring sizing may incur a small charge. Will will advise of this before proceeding.

Yes, we do ship internationally. We advise sending parcels by International courier as it's the safest and easiest way to track your items. There are some countries that we do not ship to. Please email us for a quote if you cannot see your destination on the list of countries on our shipping page.

All domestic parcel (NZ) are sent by NZ courier usually overnight delivery. A tracking number is supplied upon dispatch. Parcels usually require a signature on delivery. There may be a small surcharge if your address is rural.

Saturday delivery is only available on request to some central city locations in NZ. This Saturday delivery will incur an extra charge. Please contact us if this is required. Otherwise parcels dispatched on a Friday will usually arrive on the Monday following.

Yes, local collection is available during business hours. Please call us to confirm a suitable collection time. 03-548 0487

We buy most of our gold from a NZ supplier in Auckland, Morris and Watson Ltd. On their website they state the following: “Alluvial gold from the South Island of New Zealand is a significant source of gold for Morris and Watson. The alluvial operation complies with strict Department of Conservation protocols which firmly puts the responsibility on gold exploration, extraction and processing companies to minimize their environmental impact over the whole life cycle of their activities. Much of our precious metal products are produced by recycled waste from the Jewellery Industry within Australasia.” More info here: https://morrisandwatson.com/an-environmental-overview

Basically it’s the pure gold content that determines the difference between 9, 14 or 18 or 22ct gold.For example, if pure gold (24ct) has 24 parts then 9ct gold consists of 9 parts pure gold and 15 parts other alloy. The other alloys used in gold are copper, silver, palladium or platinum. These added alloys determine the final colour. The percentage of pure gold content remains the same regardless of the colour alloy. 9ct gold has 37.5% pure gold, 14ct has 58.5% pure gold and 18ct has 75% pure gold. White gold for instance has more silver, platinum or palladium whilst rose and red gold have more copper added. So now that you have basic knowledge of gold alloy, you can understand why 14ct and 18ct gold is more expensive than 9ct gold.

Unfortunately we don’t offer this service of making a new coloured alloy from your own jewellery items. But there is another solution, however it is not permanent. Your white gold jewellery can be yellow gold plated and your yellow gold jewellery can be rhodium plated. Electroplating is only a thin surface layer that will wear off after a while. Rhodium plating can be an expensive process and requires ongoing maintenance. For this reason all the white gold jewellery we manufacture at jewel beetle is in its natural state and only Rhodium plated on request.

New Zealand does not have an official Assay office so the onus is down to the integrity of the jeweller to stamp the correct standard of precious metal on the item of jewellery. In NZ, you might see a combination of maker marks and precious metal standard marks either in the form of letters i.e. “18ct” or numbers indicating the fineness of pure precious metal out of 1000 parts as seen below: Gold 375 - 9ct 585 - 14ct 750 - 18ct 916 - 22ct Silver Sterling - 925 Brittania - 950 Platinum 950 - PLAT Palladium 950 - PALL

This is a common misconception and as manufacturing jewellers it's a question we are asked on a regular basis! I think the confusion lies in the difference between the two terms ‘hardness’ and ‘durability’. Durability is the ability to last a long time without significant deterioration. Hardness means the resistance metal has to scratching, indentation, bending, breaking, abrasion or fracture. In fact when tested, 18ct gold scores slightly higher on both the Moh and Vicker scale for hardness compared to 9ct gold. 18ct is definitely more durable over time than 9ct gold. 9ct gold tends to be more brittle and less malleable than 18ct gold. In terms of working properties, 9ct gold tends to be quite springy and stiff because of its copper content. This is actually perfect for stamping out mass-produced items of extremely thin gauge. These pieces are often hollow. A traditional manufacturing jeweller would struggle to make such items by hand. But over time the allure of gold has meant that big companies have pushed the limits of producing gold items with the least amount of materials to increase their profit margins. If it feels very lightweight then you could probably assume that it is hollow. Please don’t be offended if we refuse to repair mass produced jewellery made this way, quite often these items can cause a jeweller a lot of grief! Hollow formed items often cannot withstand conventional soldering methods without either collapsing or melting.

Diamond engagement rings are a popular and traditional choice for an engagement ring that stands the test of time. Rest assured that we source our diamonds from our own reputable diamond merchant that we've been working alongside for over 18 years. Each diamond is subject to the international "Kimberley process" meaning all our diamonds are guaranteed conflict-free.

We source most of our Black pearls directly from the Cook Islands. They are produced in one of the remotest islands on earth in Manihiki. Manihiki is part of the Cook Islands. We find it important to support our Island neighbours. A pearl representative travels to New Zealand several times per year. If you would like something special we can order by mail which can take a bit longer or buy from another New Zealand stockist if needed urgently.

We are Nelson’s stockist for Eyris Blue Pearls. We buy our New Zealand Blue Pearls exclusively from Eyris Pearls because of their consistent high quality. Blue Pearls are farmed off the coast of Akaroa in Banks peninsula in the south island. Blue pearls vary in colour - ranging from blues and greens, gold to pinks, some also have splashes of red and violet. There are bright vibrant tones and soft subtle hues. The pearls have a chameleon quality about them; the colours change in the way they catch the light. Liquid colours that almost have a life of their own. This variation in colour gives each pearl a distinctive character. The number of colour combinations is infinite. If you want to read more about the Blue pearl have a look at Eyris Pearls website.