Guarantee

At Jewel Beetle, we are happy to offer an exchange or refund* on your jewellery if you are not entirely happy with your purchase. Items must be returned within 21 days with proof of purchase. We do not however refund items that are on Sale or Clearance.

To be eligible for a refund, we only accept items that are returned to us by courier (with a tracking number) Jewel Beetle does not reimburse shipping for your returned items. We can supply a return envelope to you and shipping costs are deducted from your refund amount. Items must be returned in their original packaging undamaged. Jewellery must be unworn, and fit for resale. 

At Jewel Beetle we have a very high standard of manufacture and check each item before it is sent to you, however in the unlikely event your item is faulty in any way please contact us within 7 days of receiving purchase and we will endeavor to replace of repair the item for you. 

We believe that we accurately describe the products in our online store and that the photos of our individual pieces of jewellery display the colour with a reasonable degree of accuracy. However, the colour that you see on your computer screen depends on a number of factors including the colour quality of the computer screen that you are using. Also, our stones and pearls may reflect different colours depending on the light. 

As we use natural stones and pearls in our jewellery you need to be aware that there may be some colour variations within the stones and pearls and that some will have natural inclusion. Any inclusions are not flaws and in many cases these are evidence that the stones / pearls are not man-made. We believe that inclusions enhance the natural beauty of our products. Diamonds of course are an exception to this. 

When you receive your purchase and you believe that it is significantly different to that described in our online store or that it is faulty, we ask that you advise us within 7 days of having received your purchase info@jewelbeetle.co.nz