Your satisfaction is important to us, and we endeavour to produce the best jewellery we can, of the best quality materials and workmanship.In the unlikely event of a product being faulty please contact us within 5 days of having received your purchase. On return of the jewellery with our receipt/invoice enclosed, we will repair or replace it, and reimburse your postal charges. You will not be charged postage a second time for the replacement jewellery.
If you are returning faulty goods, please note that the risk in transit is yours until we receive the goods. Please make sure you send any returns insured and “signature required”, or we will not be held responsible for any loss incurred.
|"We were travelling from the US and were visiting Nelson for two days when we luckily discovered Jewel Beetle and Yvon. She was helpful, knowledgeable and went out of her way to see to it that we got what we were looking for. She even met us after-hours so we could make our final decision. We just received the custom set earrings here in Texas and my wife couldn’t be happier"
Greg Gibson - Texas, USA