At Jewel Beetle, we are happy to offer an exchange or refund* on your jewellery if you are not entirely happy with your purchase. However, we do not refund items that are custom made, or from Sale or Clearance.
Custom made jewellery is only accepted for sizing and minor modifications should they be possible. Please contact us and we will do our best to come to a satisfactory arrangement.
To be eligible for a refund we require you to:
Contact us (info@jewelbeetle.co.nz) within 21 days of receipt of goods.
Jewellery must be returned unworn and in its original packaging. Refunds will be made once jewellery has been received back in our workshop minus postage cost unless otherwise arranged with Jewel Beetle. Exchanges will be sent out immediately upon return of jewellery if stock is available. Postage will be at customer’s expense unless otherwise agreed by Jewel Beetle.
Safety of returned jewellery is at the customers risk until they have been received by Jewel Beetle. We strongly suggest a tracked courier service is used.
When labelling the parcel please do not write “Jewel” or “Jewellery” anywhere on the package.
Please address parcels to:
J Beetle,
56 Bridge Street,
Nelson 7010
(T: 03-5480487)
At Jewel Beetle we have a very high standard of manufacture and check each item before it leaves the workshop, however in the unlikely event of a workmanship defect we offer a lifetime guarantee. Please contact us soon as possible, we will endeavour to replace or repair the item for you. Our guarantee does not cover any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow our instructions, misuse, or any alteration or repair of the Goods not authorized by us.
We shall not be liable under warranty for chains that are supplied with pendants as we do not manufacture these. If our supplier deems the chain to be faulty, we will however repair or replace them.
We believe that we accurately describe the products in our online store and that the photos of our individual pieces of jewellery display the colour with a reasonable degree of accuracy. However, our jewellery is handmade and slight differences may occur on some items due to the nature of our handmade manufacturing process. Also, the colour that you see on your computer screen depends on a number of factors including the colour quality of the computer screen that you are using. Also, our stones and pearls may reflect different colours depending on the light.
As we use natural stones and pearls in our jewellery you need to be aware that there may be some colour variations within the stones and pearls and that some will have natural inclusion. Any inclusions are not flaws and in many cases these are evidence that the stones / pearls are not man-made. We believe that inclusions enhance the natural beauty of our products. Diamonds of course are an exception to this.
If you receive your purchase and you believe that it is significantly different to that described in our online store or that it is faulty, we ask that you advise us within 7 days of having received your purchase info@jewelbeetle.co.nz In the case of any dispute the Consumer Guarantees Act will apply.
Ring Resizing
Please ensure you have supplied us with an accurate ring size. If you purchase a ring online and it does not fit, in most circumstances we are happy to resize for the first time, free of charge.
Some ring resizing is either not possible due to design constraints or the process requires extra care due to fragile gemstones/pearls or a large increase in sizes. In these circumstances ring sizing may incur a small charge. Will will advise of this before proceeding.
If in doubt, please contact us for advice on how to accurately measure your finger.
Free Lifetime Maintenance
If you reside in Nelson please feel free to pop into the store for a complimentary free clean and polish of your Jewel Beetle item of jewellery. Items are accepted by post however there will be a courier charge for return postage.

Taxes

Our Prices only include relevant New Zealand Taxes of 15% GST.  Applicable Taxes and Duties for Countries other than New Zealand are your responsibility, as are any clearance fees associated with importation. Most countries have a minimum threshold under which tax and duty are not collected. This varies from country to country, but small orders will normally incur no added importation costs. 

Tax can be deducted at the checkout for International Parcels that are sent by Economy Tracked, Courier, and Express Courier only. Just type   NO TAX  in the discount code box.

 

Insurance

Within New Zealand all parcels are tracked and insured. 

Outside New Zealand, Economy shipping is not Tracked or Insured. Only Economy Tracked, Courier, and Express parcels are Tracked and insured. See the Table below for Shipping cost and insurance value. If in doubt don’t hesitate to contact us prior to placing your order and we will be happy to clarify.

Your postal address

Please ensure you provide us with the correct postal address. We cannot be held responsible for lost items should your address be incorrect or incomplete.

Shipping

Domestic: Non-rural shipping within New Zealand is free. An additional $5 will be charged for rural deliveries. 

International: We ship to most destinations around the world, if in doubt please contact us prior to placing your order.  

Tax can be deducted at the checkout for Economy Tracked, Courier and Express parcels only. Just type  NO TAX  in the discount code box.

 

Location	Method	Value	Cost
New Zealand	Courier-Post (excludes rural delivery)	$0-$2000	FREE
New Zealand	Collect from our Nelson Store	$0	Free
New Zealand	Courier-Post (includes rural delivery)	over $2000	1.13% excl gst of  item Value
New Zealand (Rural)	Courier-Post	$0-$2000	$6
Australia	Courier-Post To NZ Address (excludes rural delivery)	$0-$2000	Free
Australia	Collect from our Nelson NZ Store	$0-	Free
Australia	Economy Tracked Tracked, NOT Insured, NO Signature. Target delivery time 3-10 working days.	$0-$250	$23
Australia	Courier Tracked, Insured, Signature. Target delivery time 2-6 working days.	$0-$2000	$45
Australia	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.	$0-$2000	$85
Australia	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.    Additional insurance cost of 1.06% of item if value over $2000	over $2000	Inquire
South Pacific	Courier-Post To NZ Address (excludes rural delivery)	$0-$2000	Free
South Pacific	Collect from our Nelson NZ Store	$0-	Free
South Pacific	Courier Tracked, Insured, Signature. Target delivery time 2-6 working days.	$0-$2000	$66
South Pacific	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.	$0-$2000	$145
South Pacific	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.  Additional insurance cost of 1.06% of the item if value over $2000	$0-$2000	Inquire
Asia	Courier-Post To NZ Address (excludes rural delivery)	$0-$2000	Free
Asia	Collect from our Nelson NZ Store	$0-	Free
Asia	Economy Tracked Tracked, NOT Insured, NO Signature. Target delivery time 3-10 working days.	$0-$250	$30
Asia	Courier Tracked, Insured, Signature. Target delivery time 2-6 working days.	$0-$2000	$71
Asia	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.	$0-$2000	$150
Asia	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.  Additional insurance cost of 1.06% of item if value over $2000	over $2000	Inquire
United States	Courier-Post To NZ Address (excludes rural delivery)	$0-$2000	Free
United States	Collect from our Nelson NZ Store	$0-	Free
United States	Economy Tracked Tracked, NOT Insured, NO Signature. Target delivery time 3-10 working days.	$0-$250	$34
United States	Courier Tracked, Insured, Signature. Target delivery time 2-6 working	$0-$2000	$90
United States	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.	$0-$2000	$150
United States	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.  Additional insurance cost of 1.06% of the item if value over $2000	Over $2000	Inquire
Canada, Uk & Europe	Courier-Post To NZ Address (excludes rural delivery)	$0-$2000	Free
Canada, Uk & Europe	Collect from our Nelson NZ Store	$0-	Free
Canada, Uk & Europe	Economy Tracked Tracked, NOT Insured, NO Signature. Target delivery time 3-10 working days.	$0-$250	$31
Canada, UK & Europe	Courier Tracked, Insured, Signature. Target delivery time 2-6 working	$0-$2000	$75
Canada, UK & Europe	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.	$0-$2000	$155
Canada, UK & Europe	Express Tracked, Insured, Signature. Target delivery time 1-5 working days.  Additional insurance cost of 1.06% of the item if value over $2000	Over $2000	Inquire

 

Other Countries

Please inquire